Round-trip airport/hotel transfers are provided for “land only” and scheduled air vacation packages for Apple Vacations passengers. “Air Only” passengers may purchase optional transfers if they desire. Arrival times have been reported to our Apple Vacations office in resort for passengers who purchased their air transportation through Apple Vacations. For “Land Only” passengers, it is the responsibility of you or your travel agent to advise Apple Vacations of your flight itinerary, in order to receive hotel transfers upon arrival in resort. Should your arrival time change, please notify your Apple Resort Representative. If you do not do so, you may be subject to obtaining and paying for your own transportation from the airport to your hotel. Apple Resort Representatives will be at the airport to assist you with your transfers based on your arrival times.
Before you leave the resort to return home, please check the Apple Vacations’ notice board in your hotel for the exact time of transfer from your hotel to the airport. We recommend completing your checkout as early as possible to avoid missing your transfer. You are responsible for clearing all of your incidental accounts before leaving the hotel. When possible, a hospitality room will be made available for guests on late evening flights. See your Apple Representative for customs clearance information and baggage transfer procedures for your return flight. Be sure to keep any carry-on baggage with you at all times, as you are solely responsible if it is lost or stolen. Be sure to check that your luggage is transferred with you as Apple Vacations and our ground operators will accept no liability for lost or damaged luggage that is not reported immediately. Should you elect to travel independently, please notify your Apple Representative so a transfer bus will not be dispatched to your hotel. We recommend that you check-in for your flight two hours before departure as checking in later than one hour prior to departure may result in you not being allowed to travel.
Beware of Timeshare Sales. Some hotels and airport passenger arrival areas are especially high centers of time-share activity. Time-share sellers may approach you to offer you “freebies” such as tours, and may even attempt to take you to their time-share hotel directly from the airport. Some of these time-share sellers have copied the look of Apple by wearing bright floral shirts and tell vacationers that they work for Apple. THEY DO NOT! The Apple Representatives are waiting for you outside the airport or at the Apple Vacations desk near the hotel lobby. They wear Apple Vacations name badges. We advise you to “just say no,” and avoid hours of high-pressure sales pitches.
Arrival in Mexico
Upon arrival in Mexico, you will clear Immigration, claim your luggage and clear Customs. An Apple Vacations Representative from Amstar DGT wearing a colorful flowered shirt and holding an Apple Vacations sign will meet you outside the airport and direct you to your hotel transfer. Apple Vacations Representatives are not allowed inside the Arrivals Terminal. Do not accept transfer information from anyone other than your Apple Vacations Representative at the airport.
Mexican Tourist Card
A Mexican Tourist Card and Customs Declaration Form will be provided to you by the airline. Both copies of this card must be filled out, signed and presented upon arrival in Mexico. A copy will be returned to you. Please safeguard this throughout your stay, as you will need it for your return flight. If you lose your tourist card, there may be a fee to replace it. Mexico arrival and departure taxes have been pre-paid.
Minors Traveling to Mexico
Customs and Border Protection (CPB) has posted a recommendation on their website stating that minors aged 17 and under traveling to Mexico with only one parent, or with someone who is not a parent or legal guardian, carry a notarized letter of consent from the non-traveling parent (s). Written consent should be in the form of 1) a notarized letter of consent signed by the non-traveling parent (preferably in English and dated within one year of travel); 2) a death certificate for the non-traveling parent or; 3) proof that the parent traveling has sole custody of the minor (s). The parental consent letter should include: Who, What, Where, When, Why, and contact information for the absent parent(s). Any air carrier can ask for this documentation and deny boarding if you do not have it. Currently (Aug 2012), AirTran Airways and JetBlue Airlines are the only carriers used by Apple Vacations that have denied boarding and/or have policy on their website as a result of the CBP recommendation. Without the above documentation, you may be detained until the circumstances of the child traveling without both parents can be fully assessed. Apple Vacations strongly recommends that you follow the above recommendation.
Mexican Racquet Policy
Due to new Mexican security regulations, racquets (tennis/squash and similar) are not allowed as carry-on items on northbound flights from Mexico. Racquets must be packed in checked luggage or checked-in individually on northbound flights and are subject to extra baggage fees.
Apple Vacations does not recommend renting vehicles in Mexico. Buses and taxicabs are plentiful and offer a convenient and inexpensive means of transportation in Cancun.
Credit Cards / Currency Exchange
Major credit cards are accepted throughout Mexico. Most hotels and banks provide currency exchanges where you can convert your U.S. dollars to pesos. ATM machines may be available for cash withdrawals.
Due to a new Mexican law, the use of U.S. dollars in Mexico is restricted. Payment methods such as credit cards, Travelers Checks, pesos and non-American foreign currencies are not affected. Hotels and exchange booths will only change a maximum of $1,500 US dollars (cash) per person per month into pesos. Businesses (including Amstar DGT) can now only accept a maximum of $100 US dollars per transaction (any balance due must be paid in another form of payment). The number of transactions is not restricted. Some businesses may not accept U.S. dollars at all. Vacationers should never carry large amounts of U.S. cash and instead use credit cards, Travelers Checks (of any currency) or pesos.
Riviera Maya Passengers
Passengers traveling to the Playa del Carmen area can expect a 45 to 90 minute transfer. Passengers traveling to the area of Tulum can expect a 1.5 -2 hour transfer. Both of the above times are dependent on the number of stops that have to be made. Your Apple Vacations Resort Representative at the airport will be able to provide you with more accurate transfer information.
If you are flying into Cancun and staying in Cozumel or vice versa, you must have purchased our optional transfer to receive a transfer between Cancun and Cozumel. If you purchased an optional transfer, your transportation service between Cancun and Cozumel will be pre-arranged using land and ferry boat services, based on the best available schedule. Passengers traveling by land & sea via ferry will be transferred from the Cancun Airport to the Ferry Terminal in Playa Del Carmen (approx. 45 minute drive) by minivan or bus and escorted by an Apple Vacations Representative.
Ferry tickets will be arranged and purchased for you by your Apple Vacations escort at the Playa Del Carmen Ferry Terminal. After clearing customs in Mexico, please proceed outside the airport building. A uniformed Apple Vacations Representative holding an Apple Vacations sign will be waiting for you at the Cozumel Ferry Terminal where a transfer has been arranged to your hotel. At this time, there is no scheduled air service between Cancun and Cozumel. All transfers will be via land and sea.
Dominican Republic Passengers:
Items Not Included
All passengers traveling to the Dominican Republic are required to purchase a Dominican Republic Tourist Card to enter the country. At this time (Jan 2012), the cost is $10.00 per person, payable in cash only (US Dollars) and subject to change without notice. Please be prepared to pay this fee as you go through Immigration upon arrival. Passengers that travel to the Dominican Republic on scheduled airline service may be required to pay a government departure tax at the airport. Please check with your travel agent prior to departure for the current tax, if applicable.
Arrival in the Dominican Republic
After purchasing your Dominican Republic tourist card and going through Immigration, you will claim your luggage and clear Customs. Next, please proceed to the Amstar Desk in the Arrivals Hall to receive your transfer vehicle number. Amstar is the first hospitality desk in the Arrivals Hall. An Apple Representative from Amstar will give you your vehicle number for your transfer to your hotel. It’s always easy to spot the Apple Vacations team – they’re wearing colorful flowered shirts and bright smiles. More Apple Vacations Representatives will be waiting for you outside the terminal to assist you in locating your transfer vehicle.
Spanish is the official language and is spoken widely in tourist areas. Tour guides at major tourist attractions and desk personnel at most hotels speak some English, though they may sometimes have trouble understanding tourists. Some hotels have been teaching their staff conversational English.
During Standard Time, the Dominican Republic is one hour ahead of Eastern Standard Time. During Daylight Savings, the time is the same as Eastern Standard Time.
The main currency in the Dominican Republic is the peso, which is divided into 100 centavos. The peso fluctuates relative to the U.S. dollar. Visitors can bring U.S. currency, which may be exchanged at most banks, hotels and major airports. Most shops in resort also accept credit cards and ATM machines are now available.
110 volts AC, the same as in the U.S. A few hotels require adapters and/or converters; please check with your travel agent.
Items Not Included
Passengers that travel to the Caribbean on scheduled airline service may be required to pay a government departure tax at the airport. Please check with your travel agent prior to departure for the current departure tax for your Caribbean destination. Most of the time these taxes must be paid in cash. At the time of printing (Jan, 2012), Antigua passengers must pay a departure tax of $28usd (cash only) at the airport.
Arrival in the Caribbean
Upon arrival in the Caribbean, you will clear Immigration, claim your luggage and clear Customs. Your Apple Vacations Representative holding an Apple Vacations sign will meet you outside the airport and will direct you to your hotel transfer. Apple Vacations Resort Representatives are not permitted inside the Arrivals Terminal. Do not accept transfer information from anyone other than your Apple Vacations Representative at the airport.
MINORS TRAVELING TO JAMAICA Minors under 18 years of age traveling to Jamaica with an adult other than a parent or legal guardian must hold a notarized letter of consent from a parent or legal guardian.
Upon arrival in Antigua, you will clear immigration, collect your luggage and clear customs. Then proceed to the arrival hall exit. Once outside take a slight turn to the left and go to the St. James Travel &Tours arrival desk.
St. Kitts, St. Lucia, St. Martin/Sint Maarten Passengers
If you are traveling to St. Kitts, St. Lucia or the French side of St.Martin, your electric items such as curling irons and electric razors will not work without a converter. Unfortunately some hotels do not have a large allotment of these converters to offer hotel guests. They are available for purchase if you should require one. Note: Calling between the dutch and French side of ST. MARTIN/SINT MAARTEN is considered an international call.
Central American Passengers:
Costa Rica Departure Taxes – Not Included
Passengers departing Costa Rica (including infants) are required to pay a departure tax of $26 per person (before Sept 30, 2011) or of $28 per person (after Oct 1, 2011) at the airport. T, this tax is subject to change and is not included in your package price. This tax is payable in cash (including US dollars and Costa Rica colones) and Visa or MasterCard. These are the only acceptable forms of payment.
Costa Rica Passengers
Effective Jan. 2012, A PASSPORT VALID FOR A MINIMUM OF 3 MONTHS AFTER THE DAY OF ARRIVAL IS REQUIRED FOR U.S. CITIZENS TRAVELING TO COSTA RICA. REQUIREMENTS MAY CHANGE, so please check with the Costa Rica consulate for the most up-to-date information. A passport valid for 90 days after the day of arrival is required for U.S. citizens traveling to Costa Rica. Upon arrival in Costa Rica, you will clear Immigration, claim your luggage and clear Customs. Passengers arriving at Liberia International Airport (LIR) or San Jose International Airport (SJO) will be met outside the airport by an Apple Vacations Representative from Swiss Travel Costa Rica, holding an Apple Vacations sign. Passengers arriving at San Jose International Airport (SJO) will be met outside the airport by an Apple Vacations Representative from Vacaciones Barceló Costa Rica, holding an Apple Vacations sign. If you are arriving in San Jose and traveling on the “Discover Costa Rica” escorted tour, you will be met by an Apple Vacations Representative from Swiss Travel Costa Rica*. Apple Representatives are not allowed inside the arrivals area. Your Representative will direct you to your hotel transfer (or car rental for Fly/Drive passengers). Transfers will NOT be provided for passengers flying into Liberia and staying in San Jose, Puntarenas or Manuel Antonio. You will need to make your own arrangements for transfers. Apple Vacations is represented in Costa Rica by Swiss Travel Costa Rica and Vacaciones Barceló Costa Rica, an independent destination management companies operating in Costa Rica and providing services to Apple Vacationers.
Effective Jan. 2012, A PASSPORT VALID FOR A MINIMUM OF 6 MONTHS AFTER THE DAY OF ARRIVAL IS REQUIRED FOR U.S. CITIZENS TRAVELING TO PANAMA. REQUIREMENTS MAY CHANGE, so please check with the Panama consulate for the most up-to-date information. Upon arrival in Panama, you will clear Immigration, claim your luggage and clear Customs. Passengers will be met outside the airport by an Apple Vacations Representative from Gamboa Tours, holding an Apple Vacations sign. Apple Representatives are not allowed inside the arrivals area. Your Representative will direct you to your hotel transfer. Apple Vacations is represented in Panama by Gamboa Tours, an independent destination management company operating in Panama and providing services to Apple Vacationers passengers.
Special Circumstances for Panama Travelers
While in Panama, American tourists must be able to present upon request by any local authority either their passport or photocopies of the bio-data page and the page containing the Panama entry stamp from their U.S. passport, along with another picture I.D. (such as driver’s license). We do not recommend carrying your original passport while in Panama. Copies of the necessary passport pages can be made at your hotel for a nominal charge. If you do not present ANY identification, you could be detained by the local authorities.
A passport valid for at least 3 months after the date of arrival and a return ticket is required for U.S. citizens traveling to Belize. Upon arrival in Belize, you will clear Immigration, claim your luggage and clear Customs. Passengers will be met outside the airport by an Apple Vacations Representative from Discovery Expeditions, holding an Apple Vacations sign. Apple Representatives are not allowed inside the Arrivals Area. Your Representative will direct you to your hotel transfer. Apple Vacations is represented in Belize by Discovery Expeditions, an independent destination management company operating in Belize and providing services to Apple Vacations passengers.
Belize Departure Taxes are Not Included
Passengers departing Belize are required to pay a departure tax. At the time of printing (Oct, 2010) the amount is $39.25 per person, subject to change and is not included in your package price. This tax is payable in US currency only and is collected prior to boarding at the Belize International Airport. Fee exemptions apply for children under 12.
Cartagena, Colombia Passengers
Effective Jan, 2012, A PASSPORT VALID FOR A MINIMUM OF 6 MONTHS AFTER THE DAY OF ARRIVAL IS REQUIRED FOR U.S. CITIZENS TRAVELING TO COLOMBIA. REQUIREMENTS MAY CHANGE, so please check with the Colombia consulate for the most up-to-date information. A passport valid for at least 6 months after the date of arrival is required for U.S. citizens traveling to Columbia. Upon arrival in Colombia, you will clear Immigration, claim your luggage and clear Customs. Passengers will be met outside the airport by an Apple Vacations Representative holding a Decameron Explorer/Apple Vacations sign. Apple Representatives are not allowed inside the Arrivals Area. Your Representative will direct you to your hotel transfer. Apple Vacations is represented in Colombia by Decameron Explorer, an independent destination management company operating in Colombia and providing services to Apple Vacationers passengers.