Grand Palladium Riviera Resort & Spa - Riviera Maya

With an emphasis on preserving the lush gardens and rich natural beauty of the Riviera Maya, guests experience a world of distinctive service, polished facilities and alluring amenities during stays at the Grand Palladium Riviera Resort & Spa. Tucked amidst the Riviera Maya’s natural flora and fauna, the sprawling Grand Palladium Riviera Resort & Spa caters to families, spa enthusiasts and active travelers with a diverse selection of restaurants and lounges, a children’s program, sparkling freshwater swimming pools and personalized hospitality.

HOTEL OVERVIEW

• Number of Floors: 3
• Number of Rooms: 454
• Year Built: 2005
• Check-in Time: 3:00 PM
• Check-out Time: 11:00 AM
• Check-in Minimum Age: 18
• Atmosphere: Both Active and Relaxed
• Hotel Appeals To: All Groups

HOTEL AMENITIES

• Non-Smoking Rooms Available: All Rooms
• On-Site Shopping: Multiple Shops
• Babysitting Services Available: Yes, Fees May Apply
• Babysitting Service Types: On-Site
• Cribs: Yes, Fees May Apply
• 24-Hour Front Desk: Yes
• Wake Up Calls: All Rooms
• Concierge: Yes
• Porter/Bellhop Available: Yes
• Baggage Check Available: Yes, Complimentary
• Courtesy Room: Yes, Complimentary
• Safety Deposit Box Available: Yes, Complimentary
• ATM Available: Yes
• Internet Access Terminal: Yes, Fees May Apply
• Housekeeping: Daily
• Laundry Service: Yes, Fees May Apply
• Laundry Service Type: Valet
• Self Parking: Yes, Complimentary
• Primary Airport Name: CUN
• Distance to Primary Airport: Within 60 miles (96km)

HOTEL POLICIES

Hotel Cancellation Policy: Cancellations made inside of 2 days prior to arrival, or no shows, incur a 3 night adult double occupancy rate charge penalty and applicable product penalties.

Length-of-Stay Policy: Minimum night stay: None

Hotel Deposit Requirements: A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges.

Hotel Spring Break Policy: Hotel will NOT accept Spring Break group bookings. The hotel will accept individual bookings however a 100.00 dollar cash or credit card deposit will be required at time of check in.

Transfer Policy: A price may display when children stay free if your vacation includes transfers to your hotel.

Room Taxes and Service Charges: Included in vacation price

Check-in/Check-out
3:00 p.m. check-in
11:00 a.m. check-out
Minimum check-in age is 18 year round.

A sprawling hideaway of amenities and comforts, polished suites at the Grand Palladium Riviera Resort & Spa provide a relaxing retreat after unforgettable days and nights in the Riviera Maya. Decorated with subtle Mexican accents designed to sooth the senses, guest suites include all-inclusive privileges at the resort’s selection of restaurants and bars, access to a pampering menu of services at the spa, a private patio or balcony, plush robes to use throughout your stay and a mini-bar that is conveniently restocked daily with domestic beer, water and soft drinks. Honeymooners and couples seeking quiet respite will enjoy the Grand Palladium Riviera Resort & Spa’s adults-only Royal Suites. Located in an exclusive adults-only area of the resort, these beautiful cabin-style bungalows allow exclusive use of the private Royal Suites pool and a variety of additional VIP amenities and services.

Junior Suite
Bedding options available:
1 King or 2 Double, plus one double size Sofa Bed

• Air conditioning: All rooms
• Alarm clock/radio: All rooms
• Coffee/tea maker: All rooms
• Telephones: All rooms
• Tub and/or shower: Tub & shower
• Private hot tub/jacuzzi: All rooms
• Robes: All rooms
• Hairdryer: All rooms
• Iron/ironing board: All rooms
• Television: All rooms
• Cable/satellite television: All rooms
• In-room safe: All rooms
• Fully-stocked minibar: Yes, complimentary
• Room opens to balcony/patio: All Rooms
• Outdoor furniture: Yes
   
  ADDITIONAL AMENITIES: Mini bar restocked daily with domestic beer, water and soft drinks.

ROOM POLICIES

Occupancy limits - 4 adults, 3 children, 5 total combined.
Exception - When 4 adults are booked, no children allowed in the room.

A maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. 1st child age 3-12 stay free, 2nd and 3rd child are surcharged. Children ages 13 - 17 are surcharged.

Please note the accepted occupancy limits:

• 2 adults and 2 children ages 1-17
• 2 adults and 3 children (combination of 3 children ages 1-12; or 2 children ages 1-12 plus 1 junior aged 13-17; or 1 child aged 1-12 plus 2 juniors ages 13-17)
• 3 adults and 2 children any age
• 4 adults
• 2 adults and 3 children ages 13-17 are not allowed.
  
   

Fronting the bright blue waters of the Mexican Caribbean and tucked away from the hassles of every day, this deluxe all-inclusive resort was designed for families, active travelers and couples seeking unforgettable Mexican vacations. Grand Palladium Riviera Resort & Spa offers a wealth of variety with all-inclusive dining options, convenient round-the-clock snack service, over ten bars, a reading lounge and a discotheque. Whether you prefer to spend lazy days relaxing on the beach, exploring the Riviera Maya or dancing the night away at the disco, Grand Palladium Riviera Resort & Spa provides unforgettable vacation experiences to last a lifetime.

DINING

Number of Restaurants On Site: 6

• Main buffet restaurant offering an Italian corner, Mexican corner, and show cooking.
• Poolside buffet restaurant offering open-air dining, Italian corner, and show cooking.
• Trattoria Restaurant 'Mare Nostrum': A la carte restaurant offering Italian cuisine.
• Asian Restaurant 'Bambu': A la carte restaurant specializing in diverse Asian cuisines, including a Sushi Bar.
• Rodizio Restaurant 'Espeto Corrido': A la carte restaurant offering Brazilian cuisine.
• BBQ and Grill Restaurant 'Ribs and More': A la carte restaurant with barbeque theme.

FULL ACCESS to all other restaurants located withinn the 4 hotels of the Grand Palladium complex.

Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.

All air-conditioned a la carte resturants will operate as non-smoking facilities. Smoking sections will remain at the open-air resturants.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

Number of Lounges/Bars On Site: 14

• 4 lobby bars
• 5 pool bars, including two swim-up
• Sports Bar
• Disco bar
• Theater bar
• Non-Smoking bar
• Smoking Bar
• 2 additional Theme Restaurant bars

Use of all bars located in the 4 Grand Palladium hotels in the complex.

Entertainment On Site: Yes

Covered outdoor theatre hosts live nightly entertainment featuring local talent. Wide variety of theme nights including audience participation and Broadway style shows.

• First Attraction Served: Playa Del CarmenFirst Attraction Shuttle
• Service: NoDistance to First Attraction: More than 15 miles
• Second Attraction Served: Akumal

Second Attraction Shuttle Service: NoDistance to Second Attraction: Within 15 milesThird Attraction Served: TulumThird Attraction Shuttle Service: NoDistance to Third Attraction: More than 15 miles

Whether you are looking for action-packed family fun or romantic retreats of quite respite and relaxation, Grand Palladium Riviera Resort & Spa has something to fit every vacation style. Here sparkling swimming pools, a children’s activities program, mini golf and fun-filled sports facilities supply families with endless hours of fun in the sun; while adults will enjoy the Grand Palladium Riviera Resort’s upscale spa, theatre, discotheque and convenient on-site liquor store. Just 20 minutes from the shops, dining and entertainment of the Akumal Village, guests of all ages are in for a treat at The Grand Palladium Riviera Resort & Spa.

*** Important Information For Our Guests ***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

• Activities/Tour Desk: Yes
• Beach Type: Public
• Beach Access: Direct
• Description of Pools:
  6 outdoor fresh water, 1 outdoor ocean front salt water tidal pool (all within the Grand Palladium complex of 4 hotels).
• Number of Swimming Pools: 7
• Number of Wading Pools: 2
• Adult Outdoor Pools Are Heated: None
• Swim-up Pool Bars: Yes
• Non-Motorized Water Sports Available: Yes, Complimentary
  Catamarans, kayaks, snorkeling equipment, sail boats, wind surfing, and pedal boats.
• Motorized Water Sports Available: Yes, Fees May Apply
  Para Sailing, Bannana Boat Ride, Jet Ski
• Gameroom/Arcade On Site: No
• Children's Activity Program: Yes, Complimentary
• "Baby Club" for infants 1-3 years.

Mini-club “El Ranchito” for children 4-12 years

Hours: 9:00 am – 11:00 pm
Located on the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones.

• Playground
• Indian camp
• Volleyball
• Arts and crafts room
• Videos and games
• Ecological tour of the resort (discover the culture, flora and fauna of the area).
• Indoor and outdoor play area
• Diaper changing room
• Children menu

Black & White Junior Club

Exclusive for teenagers from 13-17 years.
Hours: 11:00 am-12:00 pm
Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa.

• Rooms for video games
• Computer games
• Pool table
• Table soccer
• Teen disco twice a week

(9:00 pm-12:00 am)

• Children's Play Area: Yes
• Bike Rental On Site: No
• Moped Rental On Site: No
• Tennis Courts Available: Yes, Fees May Apply
• Number of Tennis Courts On Site: 6
• Number of Lighted Tennis Courts On Site: 6
• Tennis Equipment Rental Available: No

FITNESS & SPA FACILITIES

• Fitness Center: Yes, Complimentary
• Hot Tubs/Jacuzzis - Indoor: 0
• Hot Tubs/Jacuzzis - Outdoor: 0
• Sauna Available: Yes, Complimentary
• Spa Available: Yes, Fees May Apply
• Steam Room Available: Yes, Complimentary

WEDDING SERVICES

• Wedding Services On Site: Yes
• On Site Weddings can be arranged for a fee. Cost is subject to amenities and functions requested for ceremony and reception. On site wedding coordinator can be contacted via phone or email weddings.riviera@fiestahotelgroup.com

GOLF AMENITIES

• Golf Course On Site: No
• Distance to Off Site Golf Course: Within 10 miles
• Off Site Golf Shuttle: No